Product & Stock
All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings.
All orders are subject to stock availability. Should an item be sold out, we will contact you via phone or email and refund the money paid for the item to the original method of payment.
IROW collections are produced with limited stock and can sell out quickly. Once they have sold out, they are unlikely to be back in stock again.
Orders & Payments
When shopping with us at IROW, we strive to make the payment process as seamless as possible for you. At checkout, you can easily view the available payment options for your country.
We offer payment methods via debit / credit cards and PayPal.
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
If you are missing part of your order, please check:
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
Shipping
We offer flat‑rate shipping based on your delivery destination and order value.
United Kingdom (also Guernsey and IOM)
- £7.95 shipping on orders under £100
- Free shipping on orders £100 and over
Europe
- £20 shipping on orders under £250
- Free shipping on orders £250 and over
Rest of World
- £30 shipping on orders under £300
- Free shipping on orders £300 and over
Shipping costs are calculated per order and will be displayed at checkout.
Delivery times vary depending on your location and will be confirmed at checkout once your order has been placed. Please note that delivery times are estimates and may be affected by factors outside our control, such as customs processing for international order
Estimate:
UK and Channel Islands - 2-5 days
Europe and RoW - 10 days
For orders shipped outside of Jersey, customs duties, taxes, or import charges may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our shipping fees.
Returns & Refunds
We want you to love your IROW pieces. If something isn’t quite right, here’s how returns work.
- You may return unused items within 30 days of receiving your order.
- Items must be unworn, unwashed, and returned in their original condition with all tags attached.
- Returns that do not meet these conditions may be refused.
Non‑returnable items
- Sale or discounted items (unless faulty)
- Items marked as Final Sale
Refunds
- Approved returns will be refunded to the original payment method.
- Original shipping charges are non‑refundable.
- Please allow a few working days for your refund to be processed once your return is received and inspected.
Return shipping
- Customers are responsible for return shipping costs.
- We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Exchanges
- Exchanges are subject to availability.
- To exchange an item, please return your original item and place a new order.
Faulty or incorrect items
- If you receive a faulty or incorrect item, please contact us as soon as possible.
- We will cover return shipping and arrange a replacement or full refund.
Simply post it to us. Please contact customer service for return address.
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns remain the responsibility of the purchaser until received by IROW.
We process refunds using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).