Refund policy

 

We want you to love your IROW pieces. If something isn’t quite right, here’s how returns work.

Returns
•    You may return unused items within 30 days of receiving your order.
•    Items must be unworn, unwashed, and returned in their original condition with all tags attached.
•    Returns that do not meet these conditions may be refused.

Non returnable items
•    Sale or discounted items (unless faulty)
•    Items marked as Final Sale

Refunds
•    Approved returns will be refunded to the original payment method.
•    Original shipping charges are non refundable.
•    Please allow a few working days for your refund to be processed once your return is received and inspected.

Return shipping
•    Customers are responsible for return shipping costs.
•    We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Exchanges
•    Exchanges are subject to availability.
•    To exchange an item, please return your original item and place a new order.

Faulty or incorrect items
•    If you receive a faulty or incorrect item, please contact us as soon as possible.
•    We will cover return shipping and arrange a replacement or full refund.